1. Acceptance of Terms
Welcome to Echofy.
These Terms of Service ("Terms") govern your access to and use of Echofy, including its website, subscription plans, monitoring tools, reports, and related functionality.
Echofy is operated by an independent business registered in Poland.
By creating an account, purchasing a subscription, or using the Service, you agree to these Terms and acknowledge our Privacy Policy.
If you do not agree, you must not use the Service.
Nothing in these Terms excludes or limits any mandatory consumer rights available under applicable law.
2. Description of the Service
Echofy is a social listening and brand intelligence platform designed to help users discover online brand-related conversations and identify potential marketing opportunities.
Depending on the selected subscription, the Service may provide:
- Brand monitoring and online search functionality.
- Social media and web-based insights.
- Brand-related reports.
- AI-assisted analysis.
- Suggested responses and marketing recommendations.
- Opportunity discovery and related features.
Echofy provides informational and analytical tools. It does not guarantee commercial outcomes.
3. Account Eligibility and Registration
Users must provide accurate and current registration information.
Users are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their accounts, except where applicable law provides otherwise.
Users must have the legal capacity required to enter into a binding agreement and purchase a subscription.
Paid subscriptions are intended for users aged 18 or older.
Where local law requires additional consent or imposes different eligibility requirements, those requirements apply.
Accounts may be created through supported email registration or Google Sign-In.
4. Brand Ownership and Authorized Use
Users may monitor and analyze only brands they own or are otherwise legally authorized to represent.
By submitting brand information, users represent that they have the necessary rights or authorization to use that information through Echofy.
Users must not impersonate another brand, misrepresent their affiliation, or use the Service to unlawfully collect information about third parties.
Echofy may investigate suspected misuse and restrict access where reasonably necessary.
5. Subscription Plans
Echofy offers the following subscription categories:
- Free.
- Starter.
- Growth.
Paid plans may be offered through monthly or annual billing arrangements.
Features, usage limits, monitoring capabilities, scan allowances, and other plan-specific restrictions are described on the applicable pricing or subscription pages.
Echofy may update its subscription offerings from time to time.
Any material change to an existing paid subscription will be communicated as required by applicable law.
6. Billing and Automatic Renewal
Paid subscriptions are processed through Stripe.
By purchasing a recurring subscription, you authorize the applicable recurring charges at the price and billing interval presented during checkout, until the subscription is canceled.
Subscription charges may recur monthly or annually, depending on the selected plan.
The applicable price, currency, billing interval, and any relevant taxes will be displayed before purchase.
A subscription renews automatically unless canceled before the next renewal date.
Cancellation stops future automatic renewals and ordinarily takes effect at the end of the current paid billing period.
Users retain access to their paid plan until that period ends, unless access is lawfully terminated earlier.
7. Cancellation
Users may cancel their subscription through the available account or billing management functionality, where provided, or by contacting:
To avoid an unintended renewal, cancellation should be requested before the next scheduled billing date.
Echofy will process valid cancellation requests in accordance with applicable law and the subscription terms presented at purchase.
Cancellation does not automatically delete a user's account or previously generated reports.
Account deletion may be requested separately.
8. Refund Policy
Echofy offers a voluntary refund policy in addition to any mandatory statutory rights.
8.1 First 48 Hours
Users may request a full refund within 48 hours of the start of their initial paid subscription.
No explanation is required.
Requests must be submitted to:
The request should identify the account email address and the relevant transaction.
8.2 Requests After 48 Hours
Refund requests submitted after the initial 48-hour period will be reviewed individually.
Users should provide a brief explanation of the circumstances.
Echofy may consider factors including service availability, technical issues, billing errors, and the circumstances of the request.
Approval of discretionary refunds is not guaranteed.
8.3 Statutory Consumer Rights
This voluntary refund policy does not replace, restrict, or waive any mandatory rights available under applicable consumer protection laws.
Where applicable law provides a statutory withdrawal period, remedies for defective digital services, or other mandatory refund rights, those rights take precedence.
Any legally required information concerning the commencement of digital services and withdrawal rights must be provided through the applicable checkout process.
8.4 Refund Processing
Approved refunds will be issued through the original payment method where reasonably possible.
The time required for the refunded amount to appear depends on the payment processor and the user's financial institution.
9. Payment Disputes and Chargebacks
Echofy is committed to transparent billing and fair resolution of payment disputes.
Before purchasing a paid subscription, users are presented with the applicable subscription price, billing frequency, and relevant purchase conditions.
By completing a valid subscription purchase, users authorize the recurring payment arrangement presented during checkout.
Users who believe a charge is incorrect, unauthorized, duplicated, or otherwise disputed are encouraged to contact:
Echofy will review the matter and seek an appropriate resolution.
Where a payment dispute or chargeback is initiated, Echofy may submit relevant records to Stripe, the applicable payment network, or the financial institution handling the dispute.
Such records may include, where lawfully collected and available:
- Subscription purchase and checkout records.
- Records of acceptance of applicable terms.
- Transaction identifiers and payment timestamps.
- Subscription activation and renewal information.
- Relevant service usage records.
- Cancellation and refund requests.
- Customer support communications.
- Evidence of refunds already issued.
Echofy reserves the right to contest disputes it reasonably believes are inaccurate or unsupported.
Knowingly fraudulent activity or deliberate abuse of payment systems may result in account restrictions or termination, subject to applicable law.
Users retain all rights provided by applicable payment services, card network rules, and consumer protection legislation.
Nothing in these Terms prohibits a user from contacting their financial institution or exercising a lawful right to dispute a transaction.
10. Usage Limits and Fair Use
Each subscription plan may include different usage allowances, scanning limits, supported data sources, and available features.
Users must not circumvent technical restrictions or attempt to obtain functionality beyond their subscribed plan through unauthorized methods.
Echofy may apply reasonable safeguards against automated abuse, excessive requests, or activity that threatens service availability.
11. Third-Party Information and Service Availability
Echofy relies on external technology providers and data sources.
The availability, completeness, accuracy, and freshness of third-party information may vary.
External platforms may modify their systems, restrict access, remove content, or experience temporary outages.
Echofy does not guarantee uninterrupted access to any particular social network, data source, or third-party integration.
Where a material service failure occurs, users retain any remedies available under applicable law.
12. AI-Generated Recommendations
Certain Echofy features use automated analysis and AI-supported technology.
Generated reports, recommendations, opportunity assessments, and suggested responses are provided for informational purposes.
Users are responsible for reviewing recommendations before relying on or implementing them.
Echofy does not automatically publish social media responses on behalf of users through its current service functionality.
Echofy does not guarantee that recommendations will produce a particular commercial result.
13. No Guarantee of Business Results
Echofy does not promise or guarantee:
- Increased sales or revenue.
- New customers or qualified leads.
- Improved search engine rankings.
- Increased social media engagement.
- A specific level of brand exposure.
- A particular marketing return on investment.
Results depend on multiple factors outside Echofy's control.
Any scores, estimates, recommendations, or opportunity assessments should not be interpreted as guarantees of future performance.
14. Intellectual Property
Echofy and its associated software, interface, branding, original content, and proprietary functionality are protected by applicable intellectual property laws.
Users retain their rights in brand information and other materials they lawfully submit.
Users grant Echofy a limited license to process submitted materials as necessary to provide the requested services.
Users may use reports generated for their accounts for lawful personal or business purposes, subject to third-party rights and applicable restrictions.
15. Prohibited Activities
Users must not:
- Access another person's account without authorization.
- Submit brand information they are not authorized to use.
- Circumvent subscription or usage restrictions.
- Interfere with platform security or functionality.
- Attempt unauthorized access to systems or infrastructure.
- Use the Service for fraud, harassment, impersonation, or other unlawful activity.
- Resell access to the Service without authorization.
- Use automated methods that materially disrupt the platform.
16. Account Suspension and Termination
Echofy may suspend or terminate access where reasonably necessary in response to:
- Material violations of these Terms.
- Fraudulent activity.
- Unauthorized access.
- Serious security threats.
- Applicable legal requirements.
- Unresolved payment failures, where permitted by law.
Where appropriate and legally required, users will receive notice and an opportunity to address the issue.
Termination does not eliminate accrued rights or obligations.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Echofy is not responsible for indirect or consequential losses arising from reliance on incomplete third-party information, ordinary fluctuations in external data availability, or business decisions based solely on automated recommendations.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including mandatory consumer remedies, liability for intentional misconduct, or other non-excludable obligations.
18. Privacy and Data Protection
Personal information is handled in accordance with the Echofy Privacy Policy.
Users may request account deletion or submit privacy-related inquiries through hello@echofy.live.
Where a separate Data Processing Agreement is legally required and applicable, it may govern the relevant processing relationship.
19. Changes to the Service or Terms
Echofy may update its features, subscription offerings, or these Terms for legitimate operational, technical, commercial, security, or legal reasons.
Material changes affecting existing subscriptions will be communicated in advance where required by applicable law.
Changes will not retroactively remove mandatory consumer rights.
20. Governing Law and Disputes
These Terms are governed by the laws of Poland, without prejudice to mandatory consumer protection provisions that apply in the user's country of habitual residence.
Disputes will be handled by courts having jurisdiction under applicable law.
Nothing in these Terms deprives consumers of mandatory jurisdictional protections.
21. Contact
Questions regarding subscriptions, billing, refunds, disputes, or these Terms may be directed to:
Echofy
Email: hello@echofy.live
Website: https://echofy.live
Legal operator details: [LINK TO LEGAL NOTICE]